Refunds and Returns

In the unfortunate case that you wish to return your contact lenses to Betterspecs we will not accept any returns if they have sustained any damage, due to misuse or other, whilst in the possession of the customer. As a result no refund or alternative item will be provided to the customer.

On the rare occasion that a product is unwanted or faulty it can be returned to us for an exchange or refund. It must be returned to us within 14 days of receiving your goods.

We cannot be held liable for any damaged caused to your contact lenses once the goods have been delivered. The returned product must be returned to us in the same condition it was received.

You must notify us immediately by e-mail or post, about any manufacturing defects you notice within three days of delivery. At our absolute discretion, we will replace the goods or refund your money.

We cannot be held responsible if the lenses, and/or prescription, where wrongly ordered by the customer. We will however sympathetically accept back the goods, only in original and unworn condition and credit all or part at our discretion, against a re-order.

Postage on all returns will be paid by the customer.

We will refund the relevant part of the purchase price for that order as soon as possible and in any case within 30 days after we receive your returned goods.

If you do not return the goods delivered to you or do not pay the cost of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.